Black Maple Trading
About Black Maple Trading Co.
Is Black Maple Trading Co. a Canadian company?
Is Black Maple Trading Co. a Canadian company?
In the heart of Montreal's historic textile district, our brand was born from a love for Canada, its culture, and its people. Black Maple Trading began as a small, family-run business with a bold vision: to create clothing that not only embodies Canadian pride but also tells a story, woven with nostalgia, cultural icons, and the spirit of the Great North. Read the full story
Where is Black Maple located?
Where is Black Maple located?
Our headquarters are located in beautiful Montreal, Canada!
But we proudly operate for Colombia.
Email: info@blackmapletrading.com.co
Canada Headquarters:
9200 Rue Meilleur, 5th floor
Montreal, Quebec H2N 2A5
Canada
Does Black Maple offer wholesale?
Does Black Maple offer wholesale?
Yes, we offer wholesale. Register on ourwholesale website.
Are your products REALLY made in Canada?
Are your products REALLY made in Canada?
We print, sew, design, and ship a lot from our office in Montreal. Some items, like ceramic mugs, are imported because they aren't produced in Canada or the price is too high.
However, we do have a Made in Canada collection with products that are 100% manufactured and decorated here. CLICK HERE!
Are "Licensed" products official?
Are "Licensed" products official?
Our officially licensed products, specifically from CBC and Hockey Night in Canada, are designed and curated by us and approved for sale. We pay royalties on every sale to support these iconic organizations.
Don't just take our word for it, check out the Official CBC Store
Shipping
Which countries do they ship to?
Which countries do they ship to?
We currently ship to all of Colombia. For international shipping, please contact us.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Standard shipping usually takes between 3 and 7 business days depending on your location in Colombia.
If you need faster shipping, contact us and we'll try to help.
Can I request a special note on my order?
Can I request a special note on my order?
Of course! We'd love to make your special purchase. When you check out, please leave your message in quotation marks in the notes section.
Exchanges and Returns
What is your return policy?
What is your return policy?
Your satisfaction is our priority. We want you to love your purchase. See our full Return Policy for details.
Can I return anything I buy?
Can I return anything I buy?
It depends on the product:
- Regular price: Yes! Refund, exchange or voucher.
- Offers: Exchange or voucher only.
- Final sale: No exchanges or returns accepted.
What are valid reasons for returning?
What are valid reasons for returning?
We're flexible. You can return it if:
- It doesn't suit you.
- It's not what you expected
- You simply changed your mind
Are there any conditions for returns?
Are there any conditions for returns?
Yes, some things to keep in mind:
- The item must be unused and unwashed.
- It cannot be from clearance or a limited edition
- We do not accept returns or exchanges on underwear or swimwear.
- You must return it within 30 days of purchase
- The original label must be attached.
How long do I have to return an item?
How long do I have to return an item?
You have 30 days from the date of purchase.
I received the wrong item. How do you resolve this?
I received the wrong item. How do you resolve this?
Please check your order upon receipt and contact us immediately if it is defective, damaged, or incorrect, so we can resolve the issue.
What about the return shipment?
What about the return shipment?
Return shipping costs are the responsibility of the customer, unless the product is defective.
How do I initiate a return?
How do I initiate a return?
Send us an email to info@blackmapletrading.com.co and we'll help you with the next steps.
Is there anything else I should know?
Is there anything else I should know?
We're here to help! If you have any questions, please don't hesitate to contact us.
Website Information
Terms of Service
Terms of Service
1. General Information
This website is operated by Black Maple Trading Co. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Use of the Site
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.
3. Products and Services
We reserve the right to refuse any order. Our product prices are subject to change without notice.
4. Personal Information
The submission of your personal information through the store is governed by our Privacy Policy.
5. Changes
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms.
See our full Terms and Conditions here .
Privacy Policy
Privacy Policy
This website is operated by Black Maple Trading Co. (“BMTC”).
By visiting this Store and/or purchasing any BMTC product, you agree that we may collect, use and process certain personal information, in accordance with our privacy policy.
1. PERSONAL INFORMATION WE COLLECT
We collect information about your device (cookies, IP) and about your order (name, address, payment).
2. HOW DO WE USE YOUR INFORMATION?
We use order information to process purchases, shipping, and payments. We use device information to improve our store and prevent fraud.
3. YOUR RIGHTS
You have the right to access, correct, or delete your personal information.
See our full Privacy Policy here .